Support
Support
Need a hand, found a bug, or have a question about an identification? We read every message.
Get in touch
Email us and we'll usually reply within a couple of business days.
support@insectlens.appCommon questions
How do I identify an insect?
Frame the whole insect in your camera and capture it, or pick a photo from your library. InsectLens reads its features and matches the likely species.
How sure is an identification?
Every result comes with a confidence read so you can judge how solid the match is. See the field guides for the features that separate common look-alikes.
Can I rely on it for something that stings or bites?
Treat every identification as a guide. For anything affecting health, garden, or crops, confirm with an expert. See the Identification Disclaimer.
How do I manage or cancel my subscription?
Open your App Store account settings to manage or cancel anytime. There is no free trial and no lock-in.
How do I delete my data?
Your data is stored on your device, so deleting the app removes everything it created.
Learn the field
New to insects? Start with the free guides on telling species apart, key features, and seasons.
Browse all guides ›